How Does a Client get a RAL?

Before a client selects a refund anticipation loan, H&R Block tax professionals are trained to present a comparison of all filing options, illustrating the cost of each and the time required to receive the refund or loan. We inform clients of no-cost filing options first and clearly explain repayment responsibilities and other obligations for a loan.

Most importantly, we remind clients they can keep more of their refund by choosing a non-loan product or waiting for the IRS to send them their refund.

Once a client chooses a refund anticipation loan, H&R Block's application process includes:

  1. The client reviewing a "Facts About RALs" document, which provides an overview of the fees associated with the product.
  2. Clients completing a loan application, which mentions the word "loan" 12 times on the first page of the application. The word "loan" also is printed as a 2-inch watermark on the bottom of every application.
  3. The lending bank reviews, performs a credit check and determines whether the loan is approved.
  4. If the application is approved by the lending bank, clients may receive their money on a prepaid Emerald Card or on a printed check.
  5. If the application is denied, the client is notified via letter by the lending bank.

What if clients change their minds?

Clients who change their minds about selecting a refund anticipation loan have five days after signing the loan application to cancel the loan. If the loan is canceled, clients aren’t charged any fees related to the loan. However, they are still responsible for their tax preparation fee.